PRICES:
Prices are subject to change without notice. Please call us to confirm pricing before ordering. All prices are F.O.B. shipping point, unless otherwise stated.
CREDIT POLICY:
Credit will be extended with an approved credit application; click and print credit application. New accounts without prior credit approval can order using a credit card. We accept MasterCard, Visa, and American Express cards. Custom orders are non-cancelable and may require a deposit.
All past-due invoices will carry a service charge of 1.5% per month (18%) per annum. A past-due account may be referred to an outside agency for collection, in which case the debtor will be required to pay all costs of collection plus reasonable attorney’s fees.
COLLECTION OF INFORMATION:
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request.
DISTRIBUTION OF INFORMATION:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
TAXES:
Purchases are subject to state and local taxes where applicable.
TRANSPORTATION:
Orders are shipped via the best possible carrier.
Air freight or other special handling for rush shipments is available on request.
TRANSPORTATION CLAIMS:
If any merchandise is damaged or lost in transit, the purchaser must file a claim with FedEx or the common carrier.
Claims must be filed within the time limit specified, and according to the regulations allowed by the carriers.
RETURNED GOODS:
Returned merchandise must be received within 30 days of purchase. You will be given a number and a when you call us to arrange a return. All merchandise must returned freight prepaid to our Main Office address.
Authorized returns must be in original condition and may be subject to a restocking fee up to 25%.
Returns on custom or special order items will only be accepted for manufacturing defect and must be authorized by our Customer Service Department prior to returning. All items may be subject to restocking fees. Restocking fees may equal up to 100% of purchase price for special orders or custom fabricated materials.
WARRANTY:
All products sold and installed by Aquafinity are covered by factory warranties. The terms and conditions of these warranties vary from manufacturer to manufacturer. It is Aquafinity’s commitment to honor and execute these warranties to their full extent where applicable. At all times, Aquafinity will strive to provide the swiftest, and most fair solutions to equipment warranty issues.
Aquafinity acts as an authorized factory representative for all warranty related claims. Aquafinity field personnel are not permitted to authorize warranty returns and claims at installation sites. Warranty determinations made at the job site may be subject to rejection or modification by the factory.
Aquafinity guarantees all labor for a period of one year from initial installation on equipment installed by Aquafinity personnel.
In cases where products are replaced by the factory, labor charges for removing and reinstalling equipment may be the customer’s responsibility and will be determined on a case by case basis.
Warranties do not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse or negligence. Warranties are not applicable in cases where the products or installation have been modified by non Aquafinity representatives. Warranties do not cover damages due to improper operation or maintenance or attempted repair by anyone other than Aquafinity.
Products sold, delivered and installed “as is” or ‘with faults” are not covered by Aquafinity warranty.
All products submitted for warranty service, must be accompanied by a Field Engineering Report outlining, in detail, the nature of the claim and any reported malfunctions. All equipment submitted for warranty evaluation will be properly tagged and identified prior to shipment to the Aquafinity offices. Tags must bear the date that the product was removed form the installation site, and if applicable the factory RMA number.Aquafinity personnel must obtain approval and a Service Request number from the main office prior to returning potential warranted equipment.
TERMS AND CONDITIONS INFORMATION:
If you have any questions, concerns, or comments about our terms and conditions you may contact us using the information below:
By E-Mail: [email protected]
By Phone: 800-940-1557
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
